Future Ready

We, at DMS Electronics, thrive to provide the complete, software based, CCaaS & on-prem unified platforms that help any organization to deliver a remarkable customer experiences across every conversation and every channel a single, elegant software platform.

The solutions bring all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing an omni channel, multichoice customer experience across voice, social, email, web chat, IM and SMS.

We build solutions on your existing technologies to open communications and workflow bottlenecks and automate smarter business processes with AI intervention. When you fuse its open-platform interaction management capabilities with workforce optimization and UC and collaboration, you’re able to produce adaptable, configurable application components that easily conform to your business and operational requirements. This supports dramatically increased business efficiencies.

• • Cloud contact center as a service
  • SME developed call center solution (on-prem, hosted)
  • Work force management
  • IP PBX
  • CRM
  • Complain management system
  • Customer feedback management
  • Interaction management & collaboration tools.

With our latest UC (headsets, and audio/video conferencing) products, you can have your conversation — anywhere, anytime. These devices are beautifully designed and engineered to connect people with incredible clarity. Our services are designed to support your goals by removing hassle and adding value to any product. Expect prograde, easy to use solutions that work seamlessly with all the best video and audio-conferencing services.

• • Call center & UC headsets
  • Video conferencing devices
  • Personal conferencing devices
  • Speaker phones